Privacy Policy

1. Introduction

Flex Stream Unipessoal Lda ("we," "our," "us") operates the website flexstreamsolutions.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services. By using our site, you agree to the terms of this policy.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, business name, and any other details you provide when filling out a contact form, requesting a quote, or communicating with us.
• Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs — collected automatically when you visit our site.
• Cookies: Small data files stored on your device to improve your browsing experience and analyze site traffic.

3. How We Use Your Information

We use the information we collect to:

• Provide and manage our services
• Respond to your inquiries and project requests
• Send you updates, proposals, or relevant communications (you can opt out anytime)
• Analyze website usage to improve our content and user experience
• Comply with applicable laws and legal obligations

4. Sharing Your Information

We do not sell or rent your personal information. We may share it only in the following cases:

• Service Providers: Trusted third-party tools and vendors (e.g., email platforms, analytics tools) that help us operate our business, bound by confidentiality agreements.
• Legal Compliance: When required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your data may be transferred as part of that transaction.

5. Cookies & Tracking

We use cookies and similar technologies to track activity on our website. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the site.

6. Third-Party Links

Our website may contain links to third-party platforms and tools. We are not responsible for the privacy practices of these platforms and encourage you to read their respective privacy policies.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover that a minor has submitted personal information, we will delete it promptly.

10. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at info@flexstreamunipessoallda.com

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our website after any changes constitutes your acceptance of the new policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Flex Stream Unipessoal Lda
Email: info@flexstreamunipessoallda.com
Website: www.flexstreamunipessoallda.com